Last updated: 24 October 2026
We deliver to addresses in the United Kingdom only. This page explains how much delivery costs, how long it takes and what happens if something goes wrong.
Delivery costs
| Order value | Delivery |
|---|---|
| Under £40 | £3.99 standard delivery |
| £40 and over | Free standard delivery |
All prices on our website include VAT. You won’t be asked to pay any extra customs, import or handling charges when your order arrives.
How long it takes
- Processing and dispatch: [DISPATCH DAYS] working days after you order.
- Delivery: usually [DELIVERY DAYS] working days after dispatch.
Working days are Monday to Friday, excluding UK bank holidays. These are estimates, not guarantees, and busy periods such as November and December can add a few days. We’ll always deliver within 30 days of your order unless we agree otherwise with you.
Tracking your order
When your order is dispatched we’ll email you a tracking number and link. Tracking can take 24–48 hours to show the first update.
Christmas delivery
Couriers are very busy in December. If you’re buying a gift, please order as early as you can. Any last order date for Christmas delivery will be shown on our homepage.
Sending a gift
You can send your order straight to someone else by entering their address as the delivery address at checkout. Your order confirmation and receipt are emailed to you, not to them.
If your order is late, lost or damaged
- Late: if your order hasn’t arrived within the delivery time above, email us at [SUPPORT EMAIL] with your order number and we’ll chase it with the courier.
- Lost: if tracking shows no movement for 10 working days, or the courier confirms it’s lost, we’ll send a replacement or give you a full refund.
- Damaged: if your order arrives damaged, email us within 14 days of delivery with your order number and a photo. We’ll replace it or refund you. See our Returns & refunds page.
The order is your responsibility once it has been delivered to the address you gave us. Please check your delivery address carefully at checkout, as we can’t always redirect a parcel once it has been dispatched.
Questions
Email us at [SUPPORT EMAIL] and we’ll get back to you within 2 working days.